About the Role:

Nhance.ai’s Customer Success Manager will champion customer experience, adoption, and long-term value from the platform, acting as both advocate and business partner for key accounts.

Key Responsibilities:

Own customer onboarding, adoption, and retention for assigned client portfolios, guiding users through the platform and best practices.
Develop success plans, monitor usage data and customer health, and drive proactive engagements that maximize ROI.
Facilitate customer feedback, coordinate training and enablement, and ensure prompt resolution of issues and escalations.
Identify growth opportunities and support renewals, upsell/cross-sell efforts, and customer advocacy initiatives.
Serve as the voice of the customer internally, collaborating with Product, Marketing, and Sales to drive continuous improvement.

Requirements:

Bachelor’s degree: technical background preferred.
3+ years in customer success, account management, or support for SaaS, smart building, or B2B enterprise solutions.
Excellent relationship management, analytical, and communication skills.
Passion for customer experience and data-driven problem-solving.